Return Policy
Our goal is for our customers to be happy with their purchase. But things may not always go as planned. If things don’t go as planned, contact us and we will try to make things right for you.
Order Cancellations
Orders that you submit online may be cancelled
Returns
Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery.
To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.
Shipping
To initiate a return, please email us at gabriela@cadenceandknots.com, we will send you an email to notify you where the returned merchandise should be sent.
We require a receipt or proof of purchase to accompany your return.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After We have received your valid return, we will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, we will provide a credit to the payment card or original method of payment used to pay for the item within a reasonable time.
General
If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.
Contact Information
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to gabriela@cadenceandknots.com or call (512) 9126715.
This document was last updated on July 24, 2020